At Samuel Wanderers, we are committed to ensuring that you are satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.

  1. Eligibility for Returns

    • We accept returns within 7 days from the date of delivery.

    • Items must be in their original condition, unused, and with all packaging intact.

    • If the product is defective or damaged upon delivery, please contact us immediately so that we can arrange for a return or replacement.

  2. Return Process

    • To initiate a return, please contact our customer service team within 7 days of receiving the item. Provide your order details, including the product name, order number, and the reason for the return.

    • We will guide you through the return process and arrange for the collection of the product at no additional cost to you.

  3. Refund Process

    • Once we receive the returned product and verify its condition, we will issue a refund in the form of Cash on Delivery for the returned item.

    • Refunds will be processed within 7-10 business days after the return is confirmed. Please note that the delivery fee, if applicable, is non-refundable.

  4. Exchanges

    • We currently do not offer exchanges. If you wish to exchange an item, you will need to return the original product and place a new order.

  5. Contact Us

    • If you have any questions regarding returns or refunds, please contact our customer service team at [email protected].